Customer Care Team


With approximately 150 years of combined Brodart experience between them (yes, I said 150!), our Customer Care Representatives are ready and able to take on any challenge you can throw at them. 

All of our team members pride themselves on giving personalized attention to every one of our library customers.  We’d like to introduce you to the teams, by their specialties, and to the individual professionals who take care of you every step of the way.

First, let’s meet the leader of the pack.

Barb Fritz

Barb has been working for Brodart for 24 years. She started in Compleat Book as a cataloger. After three years, she had enough of cataloging and became an Account Manager for Compleat Book. In 2003, she started traveling to visit new Compleat Book customers as a Project Manager. Barb is now the manager of Books Customer Care, as she has been for the past 12 years.

Outside of work, Barb loves to spend time with her family (especially the grand kids), go glamping (she is no longer willing to use a tent), and travel.  Her favorite expeditions to date have been to Alaska in 2018 and Disney World in 2020 just prior to the pandemic.   Most recently, she spent time on a beach trip with her family.  

Barb also likes to work in the garden and go biking when the weather allows.


This is the power team you want to talk to for any accounts involving Unprocessed, Starter, or FLEX accounts.

Susan Domino

Susan has been with Brodart since 1993. She started as a cataloguer and joined the Customer Care Team in 2003. As a Customer Care Associate, she enjoys working with librarians all over the country to help them meet their goals. Outside of Brodart, you will find her with her nose stuck in a book or spending time with her grandchildren.

Debbie Schall

Debbie began her career with Brodart 30 years ago and enjoys her current position as a Customer Care Associate.  When she is not working, Debbie enjoys spending time with her husband and rescued animals.  Her other interests include volunteering, supporting the local arts, relaxing to classical music, and reading.

Mary Miller

Mary is a tried and true Indiana Hoosier who moved to Pennsylvania 9 years ago. She has been working for Brodart for three years. 

When she’s not working, you will find her hanging out with her three wonderful girls, binge watching Marvel movies, going to comic cons, or spending the day at the park. She has been working hard to get her degree in business. She always hears her mom’s voice in the back of her head saying “If it was easy everyone would be doing it.”

Mary’s love for reading and libraries started when her mom read the books to her that they brought home from the library!  Her amazing Clifford voice got her hooked immediately.


Be sure to check Connect in October to meet the McNaughton Customer Care team!